IMPLEMENTATION OF E-GOVERNMENT THROUGH THE TANGERANG GEMILANG APPLICATION FOR PUBLIC INFORMATION SERVICES IN TANGERANG REGENCY

Abstract

This study aims to explore the implementation of E-Government through the Tangerang Gemilang application in supporting public information services in Tangerang Regency. A descriptive qualitative approach was used to analyze the application's impact on accessibility, transparency, and public participation in public services. Data were collected through in-depth interviews with application users and government officials, as well as related document reviews. The findings indicate that the application helps improve information access and enhances government transparency, although challenges such as limited digital infrastructure and low technological literacy among the public remain significant. Moreover, public participation in decision-making processes through the application is still relatively low. This study recommends strengthening internet infrastructure, improving digital literacy, and developing interactive features to support public engagement. The study provides new insights for the development of E-Government in other regions of Indonesia.