ANALYSIS OF THE IMPLEMENTATION OF THE TRANS TANGERANG TAYO APPLICATION IN REALIZING SMART CITY-BASED TRANSPORTATION

Abstract

This study analyzes the implementation of the Trans Tangerang Tayo application as part of efforts to achieve smart city goals in the transportation sector of Tangerang City. The application was developed to enhance the accessibility, efficiency, and user experience of public transportation services through key features such as real-time tracking, route and schedule information, and digital payment systems. The findings show that the application significantly improves travel planning, reduces waiting time uncertainty, and facilitates cashless transactions, aligning with smart mobility principles.However, the study also identifies challenges, including system stability, low digital literacy, and limited integration with other transportation modes, such as angkot and commuter trains (KRL). Addressing these issues requires strengthening technological infrastructure, increasing community digital literacy, and accelerating multimodal transport integration.This study contributes to the existing body of knowledge by providing insights into the role of digital innovation and public-private collaboration in supporting smart mobility initiatives. The findings have important implications for policymakers and transportation operators, highlighting the need for sustainable and technology-driven solutions to improve public transportation systems. Future research can explore the economic impact, evaluate broader implementation, and analyze the use of advanced technologies like IoT and Big Data to optimize smart transportation services.